Customer Success Executive

About Us

Adcore (TSX:ADCO) is a fast-growing global public ad-tech company, listed on the TSX and operating worldwide from its 5 branches. We help clients worldwide to effortlessly manage their digital advertising using our proprietary technology.

Our vision is to create effortless marketing for any business that seeks to promote a product, business, or activity. Therefore, we set ourselves a mission to develop the most innovative and advanced solutions in order to achieve a state of effortless advertising for our clients.

This is a great opportunity to work in a fast-moving and successful company, and have fun while doing it. If “work hard, play hard” is your motto – Adcore is the place for you.

About the Role

Adcore seeks a driven and tech-savvy Customer Success Executive to enhance our dynamic tech team. Your role will entail engaging with both existing and new clients and managing various product-related aspects, from features and usability to marketing and communication. Responsibilities include managing our technology clients, providing technical support, working with Tech Team, Operation Team and Sales Team to serve clients from around the world. Especially in South East Asia, China, India, and the United States.

What You'll Be Doing

Customer Satisfaction Management: Provide exceptional customer service and ensure customer retention. Provide prompt responses via all communication channels, including emails, messengers, and online chat.
Problem Solving: Listen to and understand key issues. Being able to provide proper solutions and take practical problem-solving actions.
Community Engagement: Establish and maintain long-term relationships with Adcore Clients’ community. Understand the Client’s background, industry, and business type to provide valuable advice for Tech Development.
Communication: Work closely with the Tech Team, Operation Team, and Sales Team to monitor and manage each client's status. Pass the right questions to the right team with high efficiency of communication.
Technical Knowledge: Master and understand the current technical knowledge of all Adcore platforms. Familiarity with the team structure of Tech Product and related operation flows.
KPIs and Success Metrics: Define, monitor, and optimize key performance indicators (KPIs) and success metrics crucial to our business and customers.
Initiate Growth Opportunities: Take the initiative to identify growth opportunities for both the business and our clients.

What We’re Looking For

Bachelor's Degree
Exceptional Communication, Analytical, and Problem-Solving Skills
2-4 Years of Experience in a Customer Success Role within a B2B Software Company, Preferably Working with Medium-Sized Organizations
Experience with Google Ads and Microsoft Ads Platforms
Knowledge of the E-commerce Sector and Digital Marketing Industry Preferred
Proficiency in High-Level English, Both Written and Oral
Strong Problem-Solving Skills and Methodologies
Highly Organized with the Ability to Multitask Effectively
Demonstrated Eagerness and Capability to Learn New Technologies