We buy experiences, not products
The Lemonade Test
Imagine you’re walking down the street, and you see a lemonade shop.
How excited are you about the lemonade?
I guess your answer will be based on your thirst, the heat, and whether you like lemonade. Not much of that can be affected by a particular marketing professional.
Let’s try putting the same lemonade glass in another scenario:
You’re walking down the same street, and you see a little juice shop; it’s beautiful. The owner greets you with a smile, and you stop to pet their cute little dog and have a little chat. You’re enjoying this moment, filled with humor and joy.
Are you now more likely to purchase a fresh cup of lemonade to top this little moment?
It’s not the lemonade you’re purchasing but the expansion of feeling something good. As they’re mixed, the combination makes them the same.
Let’s try another situation and learn about another emotion, shall we?
You’re walking down the same street and see a little lemonade stand.
Honestly, it’s a little wonky.
But your eyes aren’t attracted to that; they’re focused on three little kids standing in the stand. While you talk, they tell you they’re saving up for summer camp.
As memories come up of you being a little kid, enjoying the summer with your friends, come to mind – one question arises:
Would you like a cup of lemonade?
You’re still not buying the lemonade, are you?
Yet again, it’s the feeling of connection that you’re purchasing. Helping others or a cause you care about dramatically affects how people spend their money.
Hopefully, you’re not too thirsty; we have much more to learn.
Dig deep to understand your audience’s emotional state
You might see the importance of the users’ emotional state and tell yourself – ok, how do I make this work for me?
Don’t worry – there’s so much we can do to make our products more appealing by affecting how our customers feel.
Getting started requires familiarizing yourself with the way your audience thinks. Answer these questions in your mind:
– What are they eager to receive?
– In what way does your product meet this need?
When selling a product based on its features, you sell lemonade to the thirsty.
If you’re looking to make your product stand out for the masses -even those that aren’t highly thirsty at this exact moment – you must dig deeper to understand your target audience. That is the key to knowing which emotion will be the most effective!